Terms of Service

These terms cover waldo7labs.com and the work Waldo7Labs (Jesse Chesnut, Iron Station, NC) does for you: websites, extras, care plans and the AI helpers. By using the site or paying for work, you agree to them.

Your proposal and any agreement you sign list the exact work and prices. If they say something different from this page, your signed proposal or agreement wins. The merch store has its own shop policies, and the giveaway has its own official rules.

• You get a proposal with a small preview, a menu of options and clear prices. Nothing is built in full before the first payment.
• After the first payment we design and build together, with changes along the way, then launch.
• Timing depends on the site and on how quickly we get your photos, words and account access. Your proposal gives a real timeline. It is a goal, not a guarantee.
• Work that is not in your signed proposal is quoted first. Nothing extra is added without your OK.

• Card payments go through Stripe. Apple Pay and Google Pay work there too.
• A build can be paid in full or in a few payments, depending on the total: under $1,000, in full or 2 payments. $1,000 to $2,999, up to 3. $3,000 and up, up to 4. No fee for 2 or 3 payments; 4 payments adds 5%. The first payment starts the work and the rest are due on the schedule in your checkout.
• Klarna shows at checkout only when you pay a build in full. Klarna pays us in full and you pay Klarna under Klarna’s own terms. It cannot be used on a payment plan, a deposit or a care plan.
• Bitcoin is accepted on the pay page. It counts as paid once the payment is confirmed on chain and Jesse marks it received. Send the exact amount shown; crypto sent to the wrong address or network cannot be recovered.

Payments are non refundable once work has begun, including the first payment, one time build fees and monthly or yearly charges already billed. Design and build time cannot be given back once it is spent on your project.

Either of us can end a project with written notice (email is fine). You pay for the work done up to that day. Care plans and helpers can be canceled any time; canceling stops future bills but does not refund the current month or year.

• Once your build is paid in full, you own your website’s design, words and code that were made for you.
• Your web address (domain) is registered in your name, so it is legally yours, plan or no plan.
• On a care plan, Waldo7Labs holds your hosting and your domain in its own Cloudflare account and pays for both out of the plan. You need no account, card or login anywhere else. A domain Waldo7Labs holds is renewed on time.
• With no plan, or when you leave one, the handover is free. You make your own free Cloudflare account, Waldo7Labs moves your site and domain into it, and you pay for them on your own card from then on.
• Waldo7Labs never holds your card. Cards are only in Stripe, when you pay Waldo7Labs, or in your own account after a handover.
• Your site and your info are never held hostage. If you leave, you get your files and your domain.
• These ownership terms apply to agreements signed from October 12, 2026. Earlier agreements keep the text filed with them.
• Waldo7Labs keeps the right to reuse its own general tools and code pieces (not your content), and to show your finished site in its portfolio.
• You promise that the photos, logos and words you give us are yours to use, or that you have permission.

Care plans are optional, never required, and month to month. Cancel any time. Paying yearly gets 2 months free.

• Basic Care: $25 a month or $250 a year. I keep the lights on: your site online, safe, backed up and paid for. Changes are paid per job when you need them.
• Full Care: $69 a month or $690 a year. I'm on call for you: everything in Basic, plus text me a change and it's live the same day, and I keep your Google listing and search right. Small changes up to 30 minutes a month.

The full list of what each plan covers is on your proposal. Care starts when your site goes live.

When a locked in plan renews: If you don't pick by your renewal date, your site stays live 30 more days at your current price while we sort it out. After that, I hand everything over to you (your files and your web address), so nothing is ever lost. How it works.

Work outside your order or plan is $95 an hour, in 30 minute blocks, paid before the work starts. It never goes past $190 a month without a separate written OK.

Anything Jesse built that breaks in the first 30 days after launch is fixed free.

• The website chat helper and the phone helper are monthly services that run on Waldo7Labs’ AI account. Month to month, cancel any time.
• Phone helper plans include a set number of minutes. Going over costs extra only after you say yes. Usage may pause when you reach your minutes until you answer.
• AI can make mistakes. The helpers answer from the facts you give us, and you are responsible for checking that your hours, prices and answers are right. Callers and chat visitors are told they are talking to an AI.
• If a monthly payment fails for several days, the helper may pause until it is paid.

We promise to do the work carefully and to current best practices. We do not promise a ranking, a “#1” spot, being recommended by AI tools like ChatGPT or Google AI, or a number of calls, leads, sales or reviews. Google and other platforms run their own systems and change them without notice.

We are not responsible for outages or changes at services we do not control, like Google, Stripe, Shopify, Printful, xAI, Cloudflare, domain registrars or your email provider.

• Referral: a friend who signs up with your code gets $50 off their site, and you earn a $50 credit once their first payment goes through. Full rules on the referrals page.
• Merch website credit: a paid W7 merch order earns credit toward a new W7 website build: the merch subtotal after discounts, before shipping and tax, up to $100 per person in total. It can only be used on the build part of a new website, never on care, hosting, extras or merch.
• Both kinds are credit only. They are never paid out as cash and cannot be sold or transferred.
• Credit is ready 14 days after the payment that earned it, and can pay at most half of any one bill.
• Credit from a payment that is refunded or disputed is removed. You cannot use your own code. Fake accounts, made up referrals or other tricks void the credit.

• Do not use the site, forms, chat or phone line to break the law, send spam, harass anyone, or upload anything harmful or that you do not have the right to share.
• Do not try to break into, overload, scrape or get around the security of the site, the giveaway or the checkout.
• Answers from the AI chat and phone assistant are general information. Your proposal and Jesse’s written replies are what count.
• We may block anyone who misuses the site.

The Waldo7Labs name, W7 logo, merch designs and the words and pictures on this site belong to Waldo7Labs unless they are a client’s or another owner’s. Client sites shown in our work are shown with their permission and belong to those clients.

If you think something on this site or on our merch uses your work without permission, email [email protected] with what it is, where it appears, and how to reach you. We will look at it quickly and take it down if it should not be there.

The site and our services are provided as they are. As far as the law allows, Waldo7Labs is not liable for lost profits, lost data or other indirect losses, and our total liability for any claim is limited to what you paid us for the service the claim is about in the 12 months before it.

Nothing here takes away rights you have by law that cannot be waived.

These terms are governed by the laws of North Carolina. If we ever disagree, let’s talk first: email [email protected] and we will try to sort it out in good faith.

We may update these terms. The date at the top shows the latest version. Work already signed keeps the terms it was signed under.